FAQ page

Question 1

How do I make a reservation?

Accepted Answer

You can easily reserve your The Stay Collection apartment or hotel room directly on our website's main page or through the The Stay Collection app. Simply select your desired dates and city to start your search. You can further refine your options by applying filters for neighborhoods, pricing, and parking availability.
If you require assistance in locating the ideal accommodation, please contact us and one of our agents would be happy to help you complete your reservation.

Question 2

How can I ensure I'm getting the best price for my reservation?

Accepted Answer

Booking directly through our website or app not only simplifies the reservation process but also guarantees you the best available rate for your stay. We're confident in offering you the most competitive pricing. If you happen to find a lower rate for the same accommodation on another platform, please contact us directly. We promise to not just match the price you've found but to offer you an even better deal. This commitment ensures that you always receive the utmost value when choosing to stay with us.

Question 3

Why are the rates different from what I saw before?

Accepted Answer

Rates can vary based on factors such as seasonality, availability, and dynamic pricing. We continuously monitor and adjust our rates to ensure they remain competitive while taking into account market conditions. If you have any questions about the rates for your specific dates or apartment, feel free to reach out and we'll be glad to clarify.

Question 4

Can I get a discount on my reservation?

Accepted Answer

We aim to provide value to all our guests, but we must note that discounts can't always be guaranteed, particularly during high-demand periods. Despite this, we're committed to ensuring you receive the best possible rate. We encourage you to get in touch directly, sharing your specific needs and budget constraints. Our team will diligently work to identify accommodations that align with your financial considerations, ensuring a solution that suits you best.

Question 5

What is the minimum stay requirement?

Accepted Answer

Our minimum length of stay varies between accommodations and dates. It’s typically 2 nights for most of our accommodations. This means that you would need to book at least 2 consecutive nights to make a reservation. If you're interested in a shorter stay, please reach out to us, and we'll check if we have any accommodations available that can suit your needs.

Question 6

Do you offer any special packages or promotions?

Accepted Answer

Yes, we periodically offer special packages and promotions to our guests. These may include discounted rates, complimentary services, or exclusive offers. To stay updated on our latest promotions, we recommend signing up for our newsletter or following us on social media. You can also check our website or contact us directly to inquire about any current packages or promotions that might suit your needs.

Question 7

What is the online check-in process?

Accepted Answer

We offer an online check-in process to ensure a smooth and convenient arrival experience for our guests. The online check-in process typically involves the following steps:
    1. Providing your personal and contact information
    2. Confirming your reservation details
    3. Submitting a valid government-issued ID or passport
    4. Agreeing to the terms and conditions of your stay
    5. Providing a security deposit or payment information (if required)
You will receive an email with a link to complete the online check-in process prior to your arrival. Completing the online check-in is mandatory and helps us prepare for your arrival and ensures a seamless check-in experience.

Question 8

When should I complete the online check-in?

Accepted Answer

We recommend completing the online check-in as soon as you receive the email with the check-in link. This is typically sent a few days before your scheduled arrival date. Completing the online check-in well in advance allows us to prepare for your arrival and ensures that your apartment is ready for you at the designated check-in time. If you have not received the online check-in email, please check your spam or junk mail folder, or contact our team for assistance.

Question 9

What information do I need to provide during the online check-in?

Accepted Answer

During the online check-in process, you will need to provide the following information:
    1. Full name and contact details
    2. Email address and phone number
    3. A valid government-issued ID or passport
    4. Reservation details (booking number, dates, apartment type)
    5. Payment information (if required)
    6. Any special requests or preferences
Please ensure that the information you provide is accurate and matches the details on your reservation. If you have any questions or encounter issues during the online check-in process, our team is here to assist you.

Question 10

Is online check-in mandatory?

Accepted Answer

Yes, completing the online check-in process is mandatory for all guests. This requirement helps us ensure the safety and security of our guests and staff, as well as comply with local regulations. The information you provide during the online check-in is kept confidential and is only used for the purpose of your stay with us. We appreciate your cooperation in completing the online check-in process prior to your arrival.

Question 11

What if I don't complete the online check-in before arrival?

Accepted Answer

If you have not completed the online check-in process before your arrival, you may experience delays in accessing your apartment. Our team will need to manually verify your information and process the check-in, which may take additional time. To ensure a smooth and timely check-in experience, we strongly recommend completing the online check-in as soon as you receive the email prompt.

Question 12

Can I check in online if I booked through a third-party platform?

Accepted Answer

Yes, the online check-in process is mandatory for all guests, regardless of the booking platform used. If you booked through a third-party platform (e.g., Airbnb, Booking.com), you will still receive an email with a link to complete the online check-in. This process is separate from any check-in procedures required by the third-party platform and is specific to The Stay Collection's requirements.

Question 13

Is my information secure during the online check-in process?

Accepted Answer

Yes, we take the privacy and security of your personal information very seriously. The online check-in process is conducted through a secure platform, and all data transmitted is encrypted. Your information is kept confidential and is only used for the purpose of your stay with us, in accordance with our privacy policy. If you have any concerns about the security of your information, please contact our team, and we'll be happy to address them.

Question 14

What if I need to update my information after completing the online check-in?

Accepted Answer

If you need to update any information provided during the online check-in process, please contact our team as soon as possible. We'll assist you in making the necessary changes to your reservation details or personal information. It's important to ensure that the information we have on file is accurate and up to date to avoid any issues during your stay.

Question 15

How do I access my apartment after completing the online check-in?

Accepted Answer

Once you have completed the online check-in process and your arrival date and time have been confirmed, you will receive instructions on how to access your apartment. Depending on the property and your specific apartment, access may be provided through:
    1. A unique digital access code for a keyless entry system
    2. A physical key or key card that will be provided to you upon arrival
    3. A mobile app that allows you to unlock your apartment using your smartphone
The specific instructions for accessing your apartment will be provided to you via email or through the The Stay Collection app prior to your arrival. If you have any questions or issues with accessing your apartment, our team is available 24/7 to assist you.

Question 16

Can I request an early check-in or late check-out during the online check-in process?

Accepted Answer

During the online check-in process, you may have the option to request an early check-in or late check-out, subject to availability and additional fees. If these options are available for your reservation, they will be presented to you during the online check-in process. Please note that early check-in and late check-out requests are not guaranteed and are subject to the availability of your specific apartment. If your request can be accommodated, you will be informed via email or through the The Stay Collection app, and any applicable fees will be charged accordingly.

Question 17

What are the basic amenities of a The Stay Collection Apartment?

Accepted Answer

Our apartments come furnished with luxurious bathroom essentials, a coffee machine complete with capsules, essential kitchen appliances including a dishwasher and washing machine, as well as convenient cleaning supplies and tools. Comfort meets convenience with an iron and ironing board, a hairdryer, plush towels and linen, high-speed WiFi, and a fully equipped kitchen to make you feel right at home. For added comfort, cozy slippers and dental kits are also provided. To personalize your stay further, we offer a variety of à la carte services tailored to enhance your experience. Our offerings range from pre-arrival grocery delivery, laundry and dry cleaning services, to the convenience of local smartphone rental, airport transfers, and the indulgence of a private chef, among others. For a detailed list of our services and to add any to your booking, feel free to contact us through WhatsApp. Our team is dedicated to making your stay as comfortable and memorable as possible by catering to your unique needs and preferences.

Question 18

How do I book an additional service?

Accepted Answer

The easiest way to book additional services is through the The Stay Collection App. Alternatively, you can reach us through our WhatsApp to reserve additional services during your stay, please inform us of the specific service, date, and any preferences you may have. We will confirm the price and availability. Once you confirm, we will update your reservation accordingly. Feel free to reach out if you need any assistance - we're here to enhance your stay!

Question 19

What if I need to cancel an additional service?

Accepted Answer

If you need to cancel an additional service reservation, please inform us as soon as possible. Cancellation policies may vary depending on the specific service and the time of cancellation. We'll review your service booking and provide you with the relevant cancellation policy and any applicable refund information. Where possible, we'll do our best to accommodate your cancellation request and minimize any inconvenience.

Question 20

What is your policy on additional amenities beyond what was provided at check-in?

Accepted Answer

Amenities offered at check-in serve as a welcome gift. For any additional amenities needed during your stay, we'll be happy to assist with the reservation process through our WhatsApp. Please note that additional amenity requests beyond the initial check-in offerings will be subject to extra costs. Let us know if you have any questions!

Question 21

What if I need luggage storage?

Accepted Answer

If you need luggage storage while exploring the city, many of our properties offer the convenience of storing your luggage in our central city lobby, and in some cases, directly in the building itself. For more information on luggage storage options specific to your location, please refer to your reservation manager or contact us through WhatsApp. We're here to assist you with your luggage storage needs to make your stay and city exploration as hassle-free as possible.

Question 22

Can I request additional items like a fan, air conditioner, or heater for my apartment?

Accepted Answer

Absolutely! If you need a fan, portable air conditioner, or heater for your apartment, please let us know. We'll be pleased to check the availability of the requested item and arrange for it to be delivered to your apartment, based on availability. Don't hesitate to contact us if you have any additional requests to make your stay more comfortable.

Question 23

What are my parking options at the property?

Accepted Answer

In some of our properties, we have parking available, and we can reserve a space for you during your stay. However, availability may vary by location. If you require parking, please contact us in advance, and we will do our best to accommodate your request. For properties where on-site parking is not available, we're happy to assist you in finding convenient nearby parking facilities. Please don't hesitate to reach out for assistance or further information.

Question 24

Are pets allowed in the apartments?

Accepted Answer

We apologize for any inconvenience, but pets are not permitted in our apartments. This policy ensures the comfort and consideration of all our guests.

Question 25

How can I share feedback after my stay?

Accepted Answer

We greatly value your feedback! If you have any comments or suggestions after your stay, please feel free to share them with us. Your input is crucial in maintaining and improving our high standards of service. We appreciate you taking the time to provide feedback and look forward to serving you again in the future.

Question 26

What should I do if I left a personal item in the apartment after check-out?

Accepted Answer

If you realized you left a personal belonging in the apartment after checking out, please contact us as soon as possible, provide your reservation details and a description of the item. We will do our best to assist in retrieving your item promptly.

Question 27

Can I book directly with The Stay Collection if I found the listing on a third party website or app?

Accepted Answer

Absolutely! We welcome direct bookings and are committed to ensuring you receive the best price when booking with us. By choosing to book directly, you'll benefit from personalized service and exclusive offers not available elsewhere. Let us assist you in securing your reservation directly for a seamless and rewarding booking experience.

Question 28

How can I modify my reservation dates?

Accepted Answer

To modify your reservation dates, please follow the instructions on the platform you’ve booked your stay through. Feel free to reach out if you have any other questions or need assistance with changing your booking!

Question 29

How do I cancel my OTA reservation?

Accepted Answer

Please contact the OTA you’ve booked through directly to initiate the cancellation process. They will assist you based on the booking's cancellation policy. Any refund will be processed by Airbnb once the cancellation is complete.

Question 30

What is your cancellation policy?

Accepted Answer

Our cancellation policy varies depending on the rate and dates of your reservation. For the most accurate information regarding your booking's cancellation terms, please check your reservation confirmation or contact us directly. We'll be happy to provide you with the details and guide you through the cancellation process if needed.

Question 31

What should I do if I need to cancel my reservation?

Accepted Answer

If you need to cancel your reservation, please reach out to us as soon as possible. We'll review your booking and provide information on the cancellation process and any applicable refund based on your reservation's cancellation policy. In some cases, you may need to contact the booking platform directly to initiate the cancellation. We're here to assist you every step of the way.

Question 32

Can I modify my reservation dates?

Accepted Answer

If you need to change your reservation dates, please contact us right away. We'll check the availability for your new dates and guide you through the modification process. Please note that date changes are subject to availability and any rate differences. Bookings made through third-party platforms may have additional modification restrictions or requirements. We'll work with you to find the best solution for your updated travel plans.

Question 33

Can I get a refund if I need to cancel my reservation?

Accepted Answer

Refund eligibility and amounts depend on the cancellation policy associated with your reservation. For bookings made directly with us, we'll review your reservation details and provide information on any applicable refund. If you booked through a third-party platform, you may need to contact them directly for cancellation and refund processing. Rest assured, we'll guide you through the process and do our best to assist you.

Question 34

What time is check-in?

Accepted Answer

Our standard check-in time is 4 PM. However, if you require an earlier check-in, we offer an early check-in service for an additional fee. With this service, you can check in anytime from 6 AM on your arrival day. If you're interested in early check-in, please let us know, and we'll provide you with the details and associated fees.

Question 35

How do I check-in to my apartment?

Accepted Answer

The check-in process varies depending on the apartment you've booked. For apartments with a digital lock, you'll receive a unique access code via email or our app after completing the online check-in process. You can use this code to enter the apartment at your designated check-in time. For apartments without a digital lock, our local team will be in touch on your arrival day to coordinate the key handover and guide you through the check-in process. If you have any questions or need assistance with check-in, our team is always here to help.

Question 36

Can I check-in early?

Accepted Answer

Yes, we offer an early check-in service for guests who wish to arrive before the standard check-in time. With this service, you can check in anytime from 6 AM on your arrival day. Early check-in is subject to availability and requires an additional fee. If you're interested in this service, please inform us in advance so we can check availability and provide you with the necessary details.

Question 37

What if I arrive outside of the regular check-in hours?

Accepted Answer

If you plan to arrive outside of our regular check-in hours, please let us know in advance. We'll do our best to arrange a suitable check-in process for you. In some cases, we may provide you with instructions for self-check-in or coordinate with our local team to assist you upon arrival. It's important to communicate your expected arrival time so we can ensure a smooth check-in experience.

Question 38

What is the check-out time?

Accepted Answer

Our standard check-out time is 11 AM. We kindly request that you vacate the apartment and return any keys by this time to allow our team to prepare the apartment for the next guest. If you require a later check-out, we offer a late check-out service for an additional fee, subject to availability. Please inform us in advance if you wish to extend your stay or require a late check-out.

Question 39

What is the process for checking out?

Accepted Answer

To ensure a smooth check-out, please follow these steps:
    1. Collect your personal belongings and ensure you haven't left anything behind.
    2. Place any used towels in the bathroom.
    3. Dispose of any trash in the designated bins.
    4. Wash any used dishes and utensils
    5. Turn off all lights, appliances, and air conditioning units.
    6. Close and lock all windows and doors.
    7. If you have a physical key, please leave it on the table or as instructed by our team.
    8. If you have a digital lock, simply close the door behind you, and the lock will automatically engage.
If you have any questions or need assistance with the check-out process, feel free to contact our team, and we'll be happy to guide you.

Question 40

Can I store my luggage after check-out?

Accepted Answer

Yes, we offer luggage storage services for guests who need to store their belongings after check-out. If your apartment is located in a building with a dedicated storage room, you can leave your luggage there until your departure. Alternatively, we can recommend nearby luggage storage facilities or partners who offer secure storage solutions. Please inform us of your luggage storage needs, and we'll provide you with the available options and instructions.

Question 41

What happens if I need to check out late?

Accepted Answer

If you require a late check-out, please inform us as soon as possible. We offer a late check-out service that allows you to extend your stay until 8 PM on your departure day, subject to availability. Late check-out requests are handled on a case-by-case basis and require an additional fee. If we're unable to accommodate a late check-out, we'll be happy to assist you with luggage storage options, so you can comfortably enjoy your last day in the city.

Question 42

Can I extend my stay?

Accepted Answer

Yes, you can extend your stay, subject to availability. If you wish to extend your stay, please inform us as soon as possible, so we can check the availability of your apartment for the desired dates. If the apartment is available, we'll provide you with the extension details and rates. To confirm the extension, we'll send you a payment link to process the additional charges. Once the payment is received, we'll update your reservation to reflect the new check-out date.

Question 43

Jerusalem Apartments: Are the apartments in Jerusalem Shabbat-friendly?

Accepted Answer

Yes, our apartments in Jerusalem are designed to accommodate the needs of our guests during Shabbat. Each unit is equipped with Shabbat-friendly amenities such as a Shabbat elevator, plata (hotplate), and Shabbat lamp. You'll also find a Shabbat key or a special code to enter the apartment without using electricity. If you have any specific requirements or questions about our Shabbat-friendly accommodations, please don't hesitate to ask.

Question 44

Is there a Shabbat elevator in the building?

Accepted Answer

Yes, the building is equipped with a Shabbat elevator that operates on Shabbat. The Shabbat elevator runs continuously, stopping on each floor to allow guests to enter and exit without pressing any buttons. If you're staying in our Keren Hayesod building, please inform our team before your arrival so they can ensure the Shabbat elevator is activated for your stay.

Question 45

Is the kitchen kosher?

Accepted Answer

As our apartments are used by multiple guests, we cannot guarantee that the kitchens are kosher. While we do our best to maintain a high standard of cleanliness, the kitchen equipment and utensils may have been used for non-kosher food items by previous guests. If you have specific dietary requirements, we recommend bringing your own utensils or using disposable kitchenware during your stay.

Question 46

Juan Les Pins Apartments: What are the reception hours at the Juan Les Pins property?

Accepted Answer

The reception hours at our Juan Les Pins property vary depending on the season. During the summer months (June to September), the reception is open from 8:00 AM to 8:00 PM. During the winter months (October to May), the reception is open from 8:00 AM to 6:00 PM. If you plan to arrive outside of these hours, please inform us in advance so we can arrange for a smooth check-in process.

Question 47

Is there a late check-in fee at the Juan Les Pins property?

Accepted Answer

Yes, there is a late check-in fee for arrivals outside of the regular reception hours at our Juan Les Pins property. If you arrive after 8:00 PM in the summer or after 6:00 PM in the winter, a late check-in fee will be charged. To avoid any surprises, please let us know your expected arrival time in advance, so we can provide you with the relevant information and assist you with the check-in process.

Question 48

Villa Alexandra: What amenities are available at Villa Alexandra?

Accepted Answer

Villa Alexandra offers a range of amenities to ensure a comfortable and enjoyable stay. Guests have access to a serene garden where they can relax and unwind. We also offer a convenient city drop-off service, allowing you to explore the city while your apartment is being prepared. If you have any specific requirements or need assistance with planning your stay, our friendly staff will be happy to help you make the most of your time at Villa Alexandra.

Question 49

Can I get an invoice for my stay?

Accepted Answer

Certainly! We can provide you with an invoice for your stay upon request. Please note that invoices are typically generated after check-out to ensure all charges are accurately reflected. To request an invoice, simply contact our team with your reservation details, and we'll be happy to assist you. If you require any specific information to be included in the invoice, such as a company name or tax ID, please let us know, and we'll accommodate your request.

Question 50

How long does it take to receive an invoice?

Accepted Answer

Once you request an invoice, our team will process your request as quickly as possible. Please allow up to 7 business days for the invoice to be generated and sent to you. If you don't receive your invoice within this timeframe, feel free to reach out to us, and we'll follow up on the status of your request. In some cases, high demand may lead to slight delays, but we'll keep you informed and work diligently to provide you with the invoice as soon as possible.

Question 51

Can I get an invoice before my stay?

Accepted Answer

We typically generate invoices after your stay to ensure all charges, including any additional services or incidentals, are accurately included. However, if you require an invoice before your stay, we can provide you with a proforma invoice based on your reservation details. Please note that the proforma invoice will only include the charges known at the time of issuance and may not reflect the final total. After your stay, we'll be happy to generate the final invoice for your records.

Question 52

How can I pay for my reservation?

Accepted Answer

We offer several convenient payment options for your reservation. You can pay using a valid credit card through our secure online payment system. We accept major credit cards such as Visa, Mastercard, and American Express. If you prefer to pay via bank transfer, please let us know, and we'll provide you with our bank details. Please note that for bank transfers, your reservation will be confirmed once we receive the payment confirmation.

Question 53

Do I need to pay a deposit?

Accepted Answer

Yes, we require a security deposit for all reservations. The deposit amount varies based on the apartment and length of stay. The deposit is pre-authorized on your credit card and will be released after check-out, provided there are no damages or incidentals. The security deposit is a precautionary measure to ensure the well-being of our apartments and community. Rest assured that the deposit will only be charged in case of any damages or violations of our house rules.

Question 54

Are taxes included in the price?

Accepted Answer

The prices displayed on our website or quoted by our team typically exclude city taxes and VAT (Value Added Tax). These taxes are mandatory and will be added to the total amount of your reservation. The exact tax rate may vary depending on the location and local regulations. You can find the tax information in the "House Rules" section of the apartment listing or in your reservation confirmation. If you have any questions about taxes, feel free to ask, and we'll provide you with the relevant details.

Question 55

Are your apartments wheelchair accessible?

Accepted Answer

We strive to offer accommodations that cater to the needs of all our guests, including those with mobility requirements. Some of our apartments are wheelchair accessible and feature amenities such as wide doorways, step-free access, and adapted bathrooms. However, the availability of wheelchair-accessible apartments may vary depending on the location and specific property. To find a suitable apartment for your needs, please contact our team, and we'll be happy to assist you in finding an accommodation that meets your requirements.

Question 56

Can you provide amenities for babies or young children?

Accepted Answer

Absolutely! We understand that traveling with babies or young children requires special amenities to ensure a comfortable stay. We offer a range of amenities for families, including (subject to availability):
    1. Baby cribs or travel cots
    2. High chairs
    3. Baby baths
    4. Strollers
    5. Bed guards or safety rails
Please inform us of your requirements at the time of booking or contact our team in advance so we can arrange the necessary amenities for your little ones. We want to make your family stay as convenient and enjoyable as possible.

Question 57

Do you have apartments suitable for elderly guests?

Accepted Answer

Yes, we have apartments that cater to the needs of elderly guests. These apartments often feature amenities such as:
    1. Elevators or ground-floor access
    2. Grab bars in the bathroom
    3. Non-slip flooring
    4. Comfortable seating and bedding
    5. Well-lit spaces and easy-to-use controls
If you or your elderly companion have any specific requirements, please let us know, and we'll do our best to find an apartment that meets your needs. Our team is here to assist you in selecting a suitable accommodation and ensure a comfortable stay for our senior guests.

Question 58

What are your cleaning and hygiene standards?

Accepted Answer

We maintain high standards of cleanliness and hygiene across all our apartments. Our professional housekeeping team thoroughly cleans and sanitizes each apartment before your arrival, following strict protocols to ensure your safety and well-being. This includes:
    1. Disinfecting high-touch surfaces such as doorknobs, light switches, and remote controls
    2. Changing bedding and towels with fresh, clean linens
    3. Cleaning and sanitizing bathrooms, kitchens, and common areas
    4. Using eco-friendly and hypoallergenic cleaning products (upon request)
    5. Conducting regular deep cleaning and maintenance
We also provide cleaning supplies in the apartment for your convenience during your stay. If you have any specific cleaning requests or concerns, please don't hesitate to contact our team.

Question 59

What should I do if I encounter a maintenance issue during my stay?

Accepted Answer

If you encounter any maintenance issues during your stay, please inform our team immediately. You can reach out to us via phone, email, or the The Stay Collection app, and we'll promptly address your concerns. Our maintenance team is available to assist you with any repairs or troubleshooting. We understand that maintenance issues can be inconvenient, and we'll do our best to resolve them as quickly as possible to minimize any disruption to your stay.

Question 60

Can I request additional housekeeping services during my stay?

Accepted Answer

Yes, you can request additional housekeeping services during your stay for an extra fee. Our housekeeping services include:
    1. Daily or mid-stay cleaning
    2. Fresh linens and towels
    3. Laundry and ironing services
    4. Dish washing and kitchen cleaning
To schedule additional housekeeping services, please contact our team, and we'll provide you with the available options and pricing. We recommend booking these services in advance to ensure availability.

Question 61

What should I do if I accidentally damage something in the apartment?

Accepted Answer

If you accidentally damage any items or property in the apartment, please inform our team as soon as possible. We understand that accidents can happen, and our priority is to address the situation promptly and find a fair resolution. Depending on the extent of the damage, we may need to charge a fee for repairs or replacements. This fee will be deducted from your security deposit. If the damage exceeds the security deposit, we'll discuss the additional costs with you. Please note that intentional damage or negligence may result in additional charges.

Question 62

Is parking available at the apartment?

Accepted Answer

Parking availability varies depending on the apartment and location. Some of our apartments have on-site parking facilities, while others may have nearby parking options. If parking is a requirement for you, please let us know at the time of booking, and we'll provide you with information on the available parking options. We can assist you with securing a parking spot or provide recommendations for convenient parking facilities near your apartment.

Question 63

Can you arrange airport transfers?

Accepted Answer

Yes, we offer airport transfer services to make your arrival and departure seamless. Our professional drivers will pick you up from the airport and take you directly to your apartment or vice versa. To arrange an airport transfer, please provide us with your flight details, number of passengers, and any specific requirements (e.g., child seats, accessibility needs). We'll provide you with a quote and assist you in booking the transfer service. Please note that airport transfers are subject to availability and require advance notice.

Question 64

What safety measures are in place at your apartments?

Accepted Answer

The safety and security of our guests are of utmost importance to us. We have implemented various measures to ensure a safe and secure stay, WHICH MAY INCLUDE:
    1. Secure entry systems, such as keycards or digital locks
    2. CCTV surveillance in common areas
    3. Fire safety systems, including smoke detectors and fire extinguishers
    4. Regular maintenance and safety checks
    5. 24/7 emergency support
We also provide our guests with safety information and emergency contact numbers in the apartment's digital guide or upon request. If you have any specific safety concerns or requirements, please don't hesitate to discuss them with our team.

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